At Flower Delivery Worcester Park, we pride ourselves on delivering the freshest flowers to every customer. As a trusted local florist serving both homes and businesses in and around Worcester Park, we are dedicated to providing not only beautiful arrangements but also outstanding customer care. If you ever feel we have not lived up to our high standards, please read on for our returns, refunds, and complaints process.
Occasionally, despite our best efforts and thorough packaging, flowers may arrive damaged due to transit or mishandling. Should your bouquet arrive with significant damage, please contact us as soon as possible to report the issue. To help us resolve your case swiftly, please have details of your order ready and, if possible, photos of the damage.
We ask that you contact us within 24 hours of receiving your delivery if you notice any damage. This allows us to track your order and address the concern promptly. We promise to investigate every reported incident and work towards your complete satisfaction.
We apply a strict freshness window to all our flower arrangements. Every bouquet is expertly crafted on the day of dispatch using only freshly sourced flowers. Our guarantee covers freshness for a minimum of 5 days from the date of delivery, provided the care instructions supplied with your order are followed. Should your flowers not meet this standard or wilt prematurely within the guaranteed window, please let us know with supporting information or photos.
Your satisfaction is our top priority. When you choose Flower Delivery Worcester Park, you can trust in the quality and longevity of our floral gifts.
After reviewing your claim for damage or lack of freshness, we will offer you a suitable resolution. This may involve a fresh replacement bouquet sent to your chosen address in Worcester Park, or a full or partial refund depending on the circumstances. We assess every case individually to ensure a fair outcome for each customer.
Refunds are generally processed within 3-5 working days, though your bank or card provider may take longer to clear the funds. If a replacement is issued, we will arrange for prompt delivery at no extra charge to you.
If you are not satisfied with any aspect of your order or our service, we invite you to let us know. We value honest feedback and see complaints as an opportunity for improvement. Please provide as much detail as possible about your experience and, where relevant, include order information and photos.
Once you have submitted your complaint, our team will acknowledge receipt and begin a thorough review. We aim to resolve all concerns within 2 working days and will keep you updated throughout the process. Your peace of mind is very important, and we are committed to finding solutions that restore your confidence in our service.
As a proud member of the Worcester Park community, we are grateful for the trust our neighbours place in us. Whether you are sending flowers to a friend, decorating your office, or celebrating a special occasion, our promise is to deliver the best in quality, value, and service every time.
If you have any concerns about your flower delivery, please reach out. Our friendly team is always here to help make things right.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
