Welcome to our Flower Delivery Worcester Park Terms and Conditions. These Terms and Conditions apply to all customers ordering floral products and associated gifts for delivery in Worcester Park and the surrounding areas. By accessing our website and placing an order for flower delivery, you accept these Terms and Conditions in full. If you do not agree to these Terms, please refrain from using our services.
In these Terms and Conditions, 'we', 'our' and 'us' refer to the flower delivery service operated in Worcester Park. 'You' and 'your' refer to the customer placing an order through our website or any affiliated platform. ‘Goods’ or ‘products’ refers to flower arrangements and related items available for order.
Our flower delivery services are primarily available to Worcester Park and its surrounding areas. By placing an order, you confirm you are requesting delivery to a location within our designated delivery radius. If your requested delivery address is outside this area, we may contact you to discuss your options or decline the order.
Orders for flower delivery Worcester Park are processed through our secure online platform. To place an order, you must select your chosen product(s), provide the recipient’s delivery address, choose a delivery date, and supply billing details. You must ensure that all supplied information is accurate and complete. Any errors in the delivery address, recipient name, or contact information may result in delayed or failed delivery. We are not responsible for losses resulting from inaccurate or incomplete details.
When your order is placed, you will receive an order confirmation. This confirmation does not constitute acceptance of your order, but acknowledges receipt. Acceptance occurs once your order has been dispatched for delivery. We reserve the right to reject or cancel your order at any stage, for reasons including but not limited to unavailability of products, inability to deliver to the requested address, or if fraudulent activity is suspected.
All products are subject to availability. Floral arrangements are created using fresh, seasonal flowers. If any flower or item is unavailable at the time of your order, we reserve the right to substitute with a similar product of equal or higher value, maintaining the overall theme, style, and colour scheme of your chosen arrangement. We will make reasonable efforts to notify you of any major substitutions prior to dispatch, but time-sensitive orders may be substituted without prior notice.
All prices for flower delivery Worcester Park are clearly displayed on our website. Prices include VAT unless otherwise specified. Delivery charges are shown at checkout and may vary depending on the delivery address or timing requirements.
Payment is required in full at the time of placing your order. We accept payment through the methods listed on our website, which may include debit and credit cards, and other secure payment platforms. By submitting your payment details, you confirm that you are the account holder or have authorisation from the account holder to place the order.
Orders are only confirmed and processed once payment has been received and verified. If your payment fails or is reversed, your order will not be fulfilled. We do not accept liability for delays caused by payment authorisation issues.
We endeavour to deliver all orders for Worcester Park flower delivery on your requested date. However, delivery times are not guaranteed and may be affected by factors outside our control, including but not limited to weather conditions, traffic, and force majeure events. For residential addresses, our standard delivery times are during business hours, though specific time requests can be made; we will make every effort to accommodate these but cannot guarantee them.
If the recipient is not available at the time of delivery, our driver will follow the delivery instructions provided with your order. If no instructions are provided, we may attempt delivery to a neighbour or leave the flowers in a secure location. A delivery note will be left for the recipient when possible. In the event delivery is not possible, we will contact you to reschedule. Additional charges may apply for redelivery attempts.
You may request changes or cancellations to your order for flower delivery Worcester Park by contacting us as soon as possible after ordering. To guarantee adjustments or cancellations, notice must be given at least 24 hours prior to the scheduled delivery date. We will make reasonable efforts to accommodate later requests, but if your order has already been prepared or dispatched, amendments or cancellations may not be possible.
Cancellations made in accordance with this policy will receive a full refund to the original payment method. For bespoke or made-to-order arrangements, or for same-day delivery orders, your cancellation rights may be limited or not available once the creation of your order has commenced.
If your order is not delivered due to an incorrect or incomplete delivery address provided by you, or if the recipient is not available and we cannot leave the item safely, we accept no responsibility for non-delivery. It is your duty to ensure the recipient is available, or that clear instructions are provided for safe and secure delivery. No refund will be issued in cases of failed delivery resulting from inaccurate or insufficient recipient information.
Due to the perishable nature of flowers, we can only accept returns and issue refunds in limited circumstances. If your order for flower delivery Worcester Park arrives damaged, of unacceptable quality, or does not match your order, please notify us within 24 hours of delivery with detailed photographs of the issue. We may offer a replacement, partial refund, or full refund depending on the circumstances. Our decision will be made in line with your statutory rights as a consumer.
We may ask for the return of the damaged or incorrect items before processing any refund or replacement. Refunds, when offered, will be made using the same payment method used at the time of placing the order. No returns or refunds will be offered for changes of mind or for circumstances beyond our control after design and dispatch.
All our arrangements are prepared by skilled florists serving Worcester Park and nearby localities. We take great care to ensure every order meets high standards of presentation and freshness. Please note that some flowers may be delivered in bud to ensure longer life for the recipient. If you have specific requirements regarding flower varieties or presentation, please inform us at the time of ordering. We will endeavour to meet your requests but cannot guarantee all preferences due to seasonal availability.
If you choose to add a personal message when ordering flower delivery Worcester Park, we will print your message exactly as provided. We accept no liability for errors or inappropriate content within personal messages. Please check your message carefully before submitting your order.
We act with reasonable skill and care in fulfilling orders for all flower deliveries in Worcester Park and the surrounding areas. However, we accept no liability for:
Our total liability to any customer in connection with any order will be limited to the value of the order placed.
Nothing in these Terms & Conditions shall affect your statutory rights as a customer under UK law, including those under the Consumer Rights Act 2015. If any provision in these terms is found invalid by a court, it shall not affect the validity of the remaining terms.
We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws. Your information is used only for the purposes of processing and delivering your flower order, and will not be shared with third parties except where necessary for delivery or as required by law.
These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising under or in connection with these Terms, or from any order for flower delivery Worcester Park, will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify or amend these Terms & Conditions at any time. Any changes will take effect upon publication to our website. Customers are advised to review the latest version of these Terms before placing an order for flower delivery Worcester Park or surrounding areas.
For queries regarding these Terms & Conditions or your flower delivery order, please refer to our website for contact details. Our team is happy to assist with questions about product selection, delivery instructions, payments, or to help resolve any issues that may arise.
These Terms and Conditions set out the agreement between you and our flower delivery service and apply to all transactions for flower delivery in Worcester Park and neighbouring areas. Your use of our website and placement of any order signifies your acceptance of these Terms. Please keep a copy of these Terms for your records.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Worcester Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Worcester Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
